Privacy Policy

1. Introduction

CareLink London Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and services.

We are the data controller responsible for your personal data. If you have any questions about this Privacy Policy, please contact us using the details provided below.

2. Data Controller Information

3. Information We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide

• Contact Information: Name, email address, phone number, postal address
• Enquiry Details: Information about dental treatments you're interested in
• Travel Information: Travel dates, accommodation preferences, passport details (when arranging travel)
• Health Information: Dental history and treatment requirements (with your explicit consent)
• Event Registration: Information provided when registering for our events

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, operating system
• Usage Data: Pages visited, time spent on pages, navigation paths
• Cookie Data: Information collected through cookies (see our Cookie Policy)

4. How We Use Your Information

We use your personal data for the following purposes:

• To provide our dental tourism coordination services
• To respond to your enquiries and provide customer support
• To arrange consultations, travel, and accommodation
• To communicate with partner dental clinics on your behalf
• To send you updates about your bookings and appointments
• To invite you to events and send marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: Processing necessary to perform our contract with you or take steps at your request before entering into a contract
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given explicit consent for processing, particularly for health data and marketing communications
• Legal Obligation: Processing necessary to comply with our legal obligations

6. Sharing Your Information

We may share your personal data with:

• Partner Dental Clinics: In Turkey, to arrange your dental treatment (with your consent)
• Travel and Accommodation Providers: To arrange your travel and stay
• Professional Advisers: Lawyers, accountants, insurers as necessary
• Regulatory Authorities: When required by law

We do not sell your personal data to third parties.

7. International Transfers

As part of our dental tourism services, your personal data may be transferred to Turkey where our partner clinics are located. When we transfer data outside the UK, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the ICO
• Ensuring the receiving country has adequate data protection laws
• Obtaining your explicit consent for the transfer

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Enquiry Data: 2 years from last contact if no service provided
• Client Records: 7 years after the last service provided
• Marketing Preferences: Until you withdraw consent
• Website Analytics: 26 months

9. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 2.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure data storage and encryption
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: